1. Information We Collect

Personal Information

We collect personal information you voluntarily provide to us, for example when you:

• Contact us via email or a contact form
• Book a meeting or consultation
• Subscribe to updates or other communications
• Enter into a services agreement or engagement

This may include:

• Name
• Email address
• Company or studio name
• Role or job title
• Any other information you choose to share in free-text fields

If payments are involved, they are typically processed via trusted third-party payment processors. We do not store full payment card details on our own systems.

Automatically Collected Information

When you visit our website or interact with our services, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device type and operating system
• Referring URLs and pages visited
• Access times and basic usage patterns

This is generally collected via standard web server logs and/or analytics tools, and helps us understand how visitors use the site.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing, operating, and maintaining our services
• Responding to your inquiries and messages
• Preparing and performing consulting engagements and advisory work
• Improving, personalizing, and expanding our website and services
• Understanding how visitors use the website (for example, via analytics)
• Communicating with you about relevant updates, services, or opportunities (where permitted)
• Sending occasional emails or newsletters if you have opted in
• Complying with applicable legal obligations

We only process personal data when we have a legal basis to do so, such as your consent, performance of a contract, compliance with legal obligations, or our legitimate interests in operating and improving Blackbay.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following limited situations:

Service Providers

We may share information with trusted third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (for example: email hosting, analytics tools, video call platforms, payment processors). These parties are only permitted to use your information to provide services to us and must handle it appropriately.

Business Transfers

If Blackbay is involved in a merger, acquisition, reorganization, or similar transaction, your information may be transferred as part of that process, subject to applicable law and continued protection of your data.

Legal Obligations and Protection

We may disclose your information if required to do so by law or subpoena, or if we reasonably believe that such action is necessary to:

• Comply with applicable laws and legal processes
• Respond to valid requests from public authorities
• Protect the rights, property, or safety of Blackbay, our clients, or others

4. Your Data Protection Rights

Depending on your location and applicable laws (for example under the EU/EEA General Data Protection Regulation – GDPR), you may have certain rights regarding the personal information we hold about you, such as:

• The right to access your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to certain types of processing
• The right to data portability in certain cases
• The right to withdraw consent where processing is based on your consent
• The right to opt-out of marketing communications

You can exercise these rights, or ask questions about them, by contacting us at:

Email: [email protected]

We may need to verify your identity before fulfilling certain requests, and some rights may be limited by applicable law.

5. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any websites you visit.

6. Security

We take reasonable technical and organizational measures to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet-based service or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are aimed at professionals and organizations and are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as reasonably possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will post the updated policy on this page and revise the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, please contact:

Blackbay
Email: [email protected]

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described here, to the extent permitted by applicable law.